Privacy Policy
1. Who We Are
Abingdon Plumbing and Heating (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our services or visit our website.
2. What Information We Collect
We may collect and store the following types of personal data:
- Your name
- Contact details (phone number, email address, home address)
- Details about the services you request
- Payment details (not stored directly by us)
- Any communication between you and us
3. How We Use Your Information
We only use your information to:
- Provide our plumbing and heating services
- Contact you about appointments or quotes
- Send invoices or receipts
- Respond to enquiries or follow up on jobs
- Improve our customer service
4. How We Store Your Data
Your data is securely stored using encrypted devices and trusted software. We only keep your data for as long as necessary to provide our services or comply with legal obligations.
5. Sharing Your Data
We will never sell your data. We only share your information with:
- Service providers who support our business (e.g., accounting software, invoicing systems)
- Regulators or legal authorities if required by law
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent at any time
-
This email address is being protected from spambots. You need JavaScript enabled to view it.
7. Cookies
Our website may use cookies to improve your experience. You can choose to disable cookies in your browser settings.
Cookies
| Cookie | Name | Purpose |
|---|---|---|
DoubleClick.net | Used to check if the user’s browser supports cookies. | |
Litespeed | It's a cookie set by the server to control functionality of the webserver. | |
Google | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. | |
Google | _gid cookie is responsible for tracking user behavior. It expires after 24 hours of inactivity. | |
Google | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
8. Changes to This Policy
We may update this policy occasionally. The latest version will always be available on our website.
